Considering Intuit Track-It as for your help desk solution? This feature matrix shows why TSC2 Help Desk is a better choice for small to medium size IT departments.
| Feature | TSC2 Help Desk | Track-It Standard | Track-It Professional | Track-It Enterprise |
| Automatic Email Notifications | Yes | No | Yes | Yes |
| Work Order File Attachments | Yes | No | No | Yes |
| Unlimited Network Workstation Audits | Yes | No | No | No |
| Contact (Requestor) Search in Work Orders | Yes | No | No | Yes |
| Spell Check | Yes | No | No | Yes |
| Desktop Notification of New Work Orders | Yes | No | No | No |
| SQL Server 2000/MSDE2000 Support | Yes | No | Yes | Yes |
| Web Interface | Yes | Optional | Optional | Yes |
| Email Automation (Create/Update Work Orders via Email) | Optional | No | Optional | Yes |
| Price | $449 for 2 Technicians | $550 for 1 Technician | $1,600 for 1 Technician | $4,000 for 1 Technician |
